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Top speech & audio AI experts, active now
Speech and audio AI turns spoken words into searchable text and back again. Typical projects include transcribing meetings and calls, summarising customer conversations, voice assistants for phone lines and accessibility features such as captions and read-aloud.
Accuracy varies with accents, background noise and industry jargon, so hire someone who tests with recordings from your own business and plans for consent and secure storage of audio.
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Questions
Speech & audio: common questions
How accurate is automatic transcription?
On clear audio it’s now very good, but accuracy drops with crosstalk, strong background noise and specialist vocabulary. A specialist can add custom terms, clean up audio and measure the error rate on your real recordings.
Can we transcribe customer calls?
Usually, if callers are told the call is recorded and why, and you have a lawful basis under UK GDPR. Ask how recordings and transcripts are stored, who can access them and how long they are kept.
Can a voice assistant answer our phones?
It can handle simple, common calls such as opening hours, booking and order status, and pass everything else to a person. Make sure callers can always reach a human easily, and test it with a range of voices and accents.
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