Doby Businlog

Help centre

How can we help?

Straight answers about setting up Do, inviting your team and running your day in it. Can't find what you need? A person on our team will help.

10 answers for “passkey”. Show all topics

Getting started

Set up your workspace, invite your team and find your way around Do.

Why aren't emails being sent from my new workspace?

A new workspace doesn't send email until an admin connects it. Until then, welcome emails, Forgot password? codes, guest-link sign-ups, team mail and expiry emails won't work, but join links, passcodes, passwords and passkeys all work as normal. To connect it, an admin opens Mail in the workspace, pastes an API key from your own Resend account (resend.com) and chooses a From address on a domain you've verified in Resend. The key stays on the server, and only a short hint of it is shown again.

Still unsure? Ask us

Signing in & security

Join links, passcodes, passwords, passkeys and email codes, and keeping sign-in safe.

What are the ways to sign in?

There are five: a personal join link that signs you straight in; your email and passcode; your email and password, typed into the same box as a passcode; a passkey (Face ID, Touch ID, fingerprint or Windows Hello) once you've signed in once; and a one-time code sent to your email, which works once your workspace's email is connected.

Still unsure? Ask us
What's a passcode, and where do I find mine?

Everyone gets a random 6-digit passcode, which you use with your email address, so your profile needs an email first (an admin can add it). To see yours, sign in and open your profile menu from your avatar in the top bar: it's under Sign in. An admin can set a different passcode of 4 to 6 digits or make a new random one. When they do, the old one stops working, but anyone already signed in stays signed in. Keep it private, like a PIN.

Still unsure? Ask us
I've forgotten my password. What do I do?

On your workspace's sign-in page, choose Forgot password? and enter your email. If it has an account there, Do emails you a 6-digit code that works once and expires in 10 minutes. Type it in and you're signed in. Your password doesn't change, so if you'd like a new one, set it from your profile menu afterwards. This needs your workspace's email to be connected; if it isn't, ask an admin for your passcode or a fresh join link.

Still unsure? Ask us
Can I set my own password?

Yes, if your profile has an email. Open your profile menu, choose Set a password (optional) and enter at least 8 characters. From then on you can sign in with your email and either your password or your passcode. Passwords are stored as PBKDF2-SHA256 hashes, never as plain text.

Still unsure? Ask us
How do I sign in with Face ID, Touch ID or my fingerprint?

Sign in once in the usual way, then save a passkey when Do offers it, or from your profile menu under Sign in. Next time, tap Sign in with Face ID (or Touch ID, fingerprint or Windows Hello) on the sign-in page. Your device checks it's really you every time, and the passkey only works on your own workspace's address. You can remove a saved passkey from the same menu.

Still unsure? Ask us
I've lost my phone, or I stayed signed in on a shared computer.

Open your profile menu and look at Your devices. It lists every device you're signed in on, with the browser, an approximate location, how you signed in and when it was last used, and you can sign any of them out from there. An admin can do the same for anyone in the team, and resetting someone's join link signs them out everywhere.

Still unsure? Ask us
Why does it say “Too many wrong tries”?

To stop people guessing, five wrong attempts for one email, or from one network, within 15 minutes pauses sign-in for 15 minutes. Wait, then try again with the right details, or use your join link or a passkey instead. If your join link says it no longer works, an admin has reset it, so ask them for a fresh one.

Still unsure? Ask us
Is there two-factor authentication or single sign-on?

No. Do doesn't offer two-factor codes, or single sign-on with Google, Microsoft or SAML. What it does have is passkeys that check it's really you on your own device, sign-in lockouts after repeated wrong tries, a list of signed-in devices you can sign out remotely, and access you can limit by company, project or department. Our Security page has the full picture.

Still unsure? Ask us

Billing & account

Prices, the free trial, who counts as a user, and managing or cancelling your plan.

I've forgotten the password for my businlog.com account.

On the businlog.com sign-in page, choose Account owner, then Forgot password? and enter the email on your account. We email you a 6-digit code that lasts 15 minutes: enter it with a new password of at least 8 characters and you're signed in, and any other device signed in to your account is signed out. This changes your businlog.com password only, not your password inside the workspace. If the email doesn't arrive, write to hello@businlog.com and we'll help. Your team can still get into the workspace with Forgot password? on its own sign-in page (once its email is connected), a passkey or a join link.

Still unsure? Ask us

Still stuck?

Ask a person

Tell us what you were trying to do and what happened. Someone from the Businlog team will reply by email.

Can't get into your workspace?

Your workspace admin can resend your join link or reset your passcode.

Go to your workspace
Talk to us